IndEco teaching CDM Customer Service course
When: November 23, 2011
Where: GTA
This course will replace the Introduction to CDM for customer service representatives (CSRs) course previously offered by IndEco in partnership with the MEARIE group.
CDM customer service is a one-day course that will provide an in-depth look at how CDM professionals can enhance their customer service orientation for their CDM customers. It will involve interactive exercises, best practices and case studies.
Participants will learn about key strategies for customer service in CDM, service standards which may be included in CDM program evaluation plans, and creating service consistency in all customer access points in a CDM program.
Topics include:
- Regulatory context for CDM customer service
- Social context for customer service
- Assessing your LDC's customer service for CDM programs
- Elements of service excellence
- Customer service in the information era
- Measuring customer satisfaction
- Enabling front-line staff
This course will be of benefit and interest to Chief Executive Officers, Presidents, Chief Financial Officers, Regulatory Managers, and CDM Managers.
Please visit The MEARIE Group website for more details and to register. CDM Customer Service is the last course offered in 2011, but all courses will be offered twice in 2012.
For questions related to course content, please contact Amy Snook at asnook@indeco.com.
For questions related to certification or program registration, please contact Jennifer Forde at jforde@mearie.ca or Penny Charette at pcharette@mearie.ca
Related information
The MEARIE Group website